Does this change affect me?
This change applies to customers in affected areas in New York, New Jersey, Eastern Pennsylvania, Delaware, and Connecticut, in the following Counties:
New York:
Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan and Westchester.
New Jersey:
Middlesex, Hudson, Essex, Morris, Bergen, Passaic, Union, Somerset, Sussex, Monmouth, Warren, Hunterdon, Ocean, Salem, Camden, Burlington, Gloucester, Atlantic, Cape May, Cumberland and Mercer.
Pennsylvania:
Centre, Clinton, Cumberland, Mifflin, Lebanon, Dauphin, Perry, Juniata, Northumberland, York, Lancaster, Adams, Lycoming, Sullivan, Union, Snyder, Columbia, Montour, Schuylkill, Northampton, Lehigh, Carbon, Bucks, Montgomery, Berks, Monroe, Luzerne, Pike, Lackawanna, Wayne, Susquehanna, Wyoming, Delaware, Philadelphia and Chester.
Delaware:
New Castle, Kent and Sussex.
Connecticut:
Hartford, Litchfield, Tolland, Windham, New London, New Haven, Fairfield and Middlesex.
What about service before today? Am I charged for overages last week?
Usage prior to October 29 or after November 30 will be billed normally.
Will charges be waived through the entire month of November?
Yes – we expect recovery to affect many customers’ regular services for weeks and we want to make sure that we allow for them to make use of service while working to put their lives back in order.
Does this mean I won’t pay anything?
No. This offer is to waive overage charges for voice and text only.
Will I get a discount on my next bill? How will I know if I went over?
You should see no additional voice or text charges on your bill beyond your monthly plan charges.
What about data overages? Will you waive those?
If a customer has a specific storm-related situation causing data overages we encourage him/her to contact our customer care teams.
AT&T is also supporting customers in the Northeast by offering the following:
- Roaming Agreement: Exercising a special agreement with T-Mobile to enable roaming across both companies’ networks seamlessly and free of charge to customers with compatible devices and where capacity is available.
- Retail Store Charging Stations: People in affected areas are invited to visit any of AT&T’s approximately 400 retail store locations now open through the Northeast, as well as temporary mobile charging stations, to charge their devices. Extra charging strips are in place in many stores and customers of any wireless carrier can come in to charge their devices.
- Late Payment Support: AT&T will extend the late-payment window for wireless customers who are behind, waiving late payment fees.