In this year’s survey, DISH Network scored a 71 for customer satisfaction – a significant seven-point increase from 2009 and well above the 2010 pay-TV industry average of 66. DISH Network scored three points higher than DirecTV, four points higher than Cox, 10 points higher than Comcast and Time Warner, and 11 points higher than Charter. Phone companies Verizon and AT&T rated highest in the category with scores of 73 and 72, respectively.
In addition to receiving the highest scores for customer satisfaction among satellite and cable companies, DISH Network topped satellite and cable providers in customer loyalty and perceived value. DISH Network also received the fewest complaints in the entire industry for the second year in a row, and advanced in areas of customer expectations and perceived quality, with scores above the industry average.
“DISH Network’s dramatically-improved ranking in the ACSI survey is testimony to the considerable strides we made over the past year to re-establish our leadership in customer service,” said Charlie Ergen, Chairman, President and CEO of DISH Network. “We know our customers have many choices when it comes to TV, which is why we remain committed to providing them with best-in-class service at an unmatched value.”
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and month with new measures for different sectors of the economy. The overall ACSI score factors in scores from more than 200 companies in 44 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michigan’s Ross School of Business and is produced by ACSI LLC. ACSI can be found on the web at
www.theacsi.org.About DISH Network
DISH Network L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), provides more than 14.3 million satellite TV customers, as of March 31, 2010, with the highest quality programming and technology at the best value, including the lowest all-digital price nationwide. Customers have access to hundreds of video and audio channels, the most HD channels, the most international channels, state-of-the-art interactive TV applications, and award-winning HD and DVR technology including 1080p Video on Demand and the ViP® 722 HD DVR, a CNET and PC Magazine “Editors’ Choice.” DISH Network Corporation is included in the Nasdaq-100 Index (NDX) and is a Fortune 200 company.
SOURCE DISH Network Corporation