One-Stop Communications and Cricket Wireless provide customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we provide a safe environment.
We know how important our service is to the communities we serve, and we are committed to continuing to be there for you. In that spirit, we’ve been working around the clock to ensure our stores are responding appropriately to the COVID-19 pandemic.
Cricket Wireless Gives Relief to People Facing Financial Hardship – 3/26/2020
The need for affordable data access options is more important than ever as the country adjusts to a new normal. Many are looking for ways to reduce their monthly spending due to loss of income or other hardships, and Cricket is here to help.
Starting Friday, March 27, Cricket is offering new ways to help customers during this tough time.
We’re launching a new limited time phone plan:
- The new $15 plan comes with 2GB of data, unlimited talk and text, and will be available for a limited time. The plan is available to new and existing customers with no activation fee.
We will begin adding data to capped and unlimited phone plans for a limited time:
- Automatically adding 10GB of data to capped plans for new and existing customers. That means if you’re on the $30/2GB plan or the $40/5GB plan, you’ll get an additional 10GB of data for mobile hotspot or smartphone use for two bill cycles. After two bill cycles, you will no longer receive the additional data.
- Automatically adding 10GB of data to unlimited plans for new and existing customers. That means if you’re on the $55 unlimited plan without mobile hotspot, you will receive 10GB of data for hotspot use. If you’re on the $60 unlimited plan with 15GB of mobile hotspot, you’ll get an additional 10GB of data for mobile hotspot use. Both plans will receive the additional data for two bill cycles. After two bill cycles, you will no longer receive the additional data.
The $15 2GB limited time offer will be available starting Friday, March 27 via the MyCricket app or in store. Also starting March 27, we will begin adding the additional hotspot data to eligible plans. It may take up to one week for existing customers to receive the additional data. If you’re heading to a Cricket store please check store hours of operation first.
Pricing subject to change. One-time fees may apply. See cricketwireless.com/fees for details. Terms & restrictions apply. Avail., terms & data usage & speed & other restr’s subject to change w/o notice. Service subject to Cricket network management policies, see cricketwireless.com/mobilebroadband. Coverage not avail. everywhere.
Fees Waived for Customers Financially Affected by COVID-19 – 3/24/2020
Cricket is committed to keeping our customers connected to family, friends, and the latest information. To help customers affected financially by the COVID-19 pandemic, we are now waiving processing fees for IVR payments and service reactivation. Customers can pay their bill by phone through Cricket’s Interactive Voice Response (IVR) system. Starting today, we are automatically waiving reactivation fees for customers.
We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and take action as needed.
What We’re Doing to Provide a Safe EnvironmentOur frontline employees and authorized retailers across the country care about your health, which is why we ask them to:
- Disinfect their workspace after every customer interaction
- Wipe down all displays and hard surfaces multiple times a day
- Pay extra attention to sanitizing common areas
- Quickly report if they are not feeling well.
How you can get all of the goodness from Cricket from home
We offer multiple options to connect with us if you have concerns about going out in the community or are unable to make it to a store. The easiest way to stay in touch with us is on the MyCricket app, which allows you to pay your bill and check your data usage. If you don’t have that you can download it here or here. You can also visit us at www.cricketwireless.com.
How you can keep your personal devices safeHere’s a few extra tips to help keep you healthy and connected using your own devices:
- Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
- Share things like photos through text messages instead of passing your phone around.
- Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.
For more information on how to protect yourself from COVID-19, visit the Centers for Disease Control and Prevention website.
