We know how important our service is to the communities we serve, and we are committed to continuing to be there for you. In that spirit, we’ve been working around the clock to ensure our stores are responding appropriately to the COVID-19 pandemic.
Fees Waived for Customers Financially Affected by COVID-19 – 3/23/2020Cricket is committed to keeping our customers connected to family, friends, and the latest information. To help customers affected financially by the COVID-19 pandemic, we are now waiving processing fees for IVR payments and service reactivation. Customers can pay their bill by phone through Cricket’s Interactive Voice Response (IVR) system. Reactivation fees can be waived for customers impacted financially by COVID-19 by calling Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone.
What We’re Doing to Provide a Safe EnvironmentOur frontline employees care about your health, which is why we ask them to:
- Disinfect their workspace after every customer interaction
- Wipe down all displays and hard surfaces multiple times a day
- Pay extra attention to sanitizing common areas
- Quickly report if they are not feeling well.
How you can get all of the goodness from Cricket Wireless from home
We offer multiple options to connect with us if you have concerns about going out in the community or are unable to make it to a store. The easiest way to stay in touch with us is on the MyCricket app, which allows you to pay your bill and check your data usage. If you don’t have that you can download it here or here.
How you can keep your personal devices safe
Here’s a few extra tips to help keep you healthy and connected using your own devices:
- Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
- Share things like photos through text messages instead of passing your phone around.
- Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.
For more information on how to protect yourself from COVID-19, visit the Centers for Disease Control and Prevention website..